Before calling please read
When to use this number
In the event of an emergency, or when needing urgent assistance outside of office hours (UK GMT).
If you are experiencing any problems outside of office hours relating to a pre-paid booking.
Please note: All emergency calls are handled by our 24/7 UK based teams who will have access to all of your travel details.
When not to use this number
This is an EMERGENCY number – please do not call the emergency assistance team if your call could wait until our offices are open, as your call may prevent someone needing vital help from getting through. In the event of calling the emergency number to make non-urgent changes or new reservations additional fees may apply.
Please note: Our emergency assistance team do not provide technical support. In the event of needing assistance using our online booking tool please call our online team during office hours.