Outside of UK office hours, our emergency assistance team are here to help. The team are specially trained to help our customers who are most in need with any urgent assistance, travel arrangements or amendments.
How to contact us out of hours
You can contact us on your usual booking number and it will automatically divert to our emergency assistance team. Find all our contact numbers here.
When to contact us out of hours
In the event of an emergency or when needing urgent assistance outside of office hours (Monday – Friday, 9am – 5.30pm).
When to wait until our office is open
If your call could wait until our offices are open, it would be best to do so or send us an email to save any unnecessary fees. Please be aware our emergency team are specially trained to help with urgent amendments or arrangements only, so may not be able to help with any other queries you have.