Emergency Assistance

Everything you need to know about getting in touch in an emergency – we’re here to help.

Outside of  UK office hours, our emergency assistance team are here to help. The team are specially trained to help our customers who are most in need with any urgent assistance, travel arrangements or amendments.


How to contact us out of hours

You can contact us on your usual booking number and it will automatically divert to our emergency assistance team. Find all our contact numbers here.

When to contact us out of hours

In the event of an emergency or when needing urgent assistance outside of office hours (Monday – Friday, 9am – 5.30pm).

When to wait until our office is open

If your call could wait until our offices are open, it would be best to do so or send us an email to save any unnecessary fees. Please be aware our emergency team are specially trained to help with urgent amendments or arrangements only, so may not be able to help with any other queries you have.



All calls made to any of our booking lines will divert automatically to our emergency assistance line out of hours.

Need a number in a hurry? Call:

0131 718 4000



How to contact us out of office hours for non urgent assistance and support

Should you wish to contact us outside of office hours for non-urgent amendments, enquiries or requests, please email us and we will get back to you within 2 hours of our office reopening.

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