Emergency Assistance

Should you require emergency assistance please follow the instructions below..

Before calling please read 

When to use this number

In the event of an emergency, or when needing urgent assistance outside of office hours (UK GMT).

If you are experiencing any problems outside of office hours relating to a pre-paid booking.

Please note: All emergency calls are handled by our 24/7 UK based teams who will have access to all of your travel details.


When not to use this number

This is an EMERGENCY number – please do not call the emergency assistance team if your call could wait until our offices are open, as your call may prevent someone needing vital help from getting through.  In the event of calling the emergency number to make non-urgent changes or new reservations additional fees may apply.

Please note: Our emergency assistance team do not provide technical support. In the event of needing assistance using our online booking tool please call our online team during office hours.



0113 245 7745

Outside of office hours all calls made to any of our regional offices will divert to our emergency assistance line. Alternatively you can call (+44) 0780 350 3777 to speak to them directly.


How to contact us out of office hours for non urgent assistance and support

Should you wish to contact us outside of office hours for NON-URGENT amendments, enquiries or requests please email us (including your preferred method of communication) and we will email or call you back during office hours (UK GMT.)

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