British Airways Fined £183m over Passenger Data Breach

by Traveleads | July 8, 2019 | Latest News

The ICO says personal data of 500,000 customers was stolen as users of British Airways’ website and app were diverted to a fraudulent site where their customers details were harvested by the hackers. This included customer details such as log in, payment card and travel booking details as well as names and addresses.

The ICO said in a statement that it had found that the information was compromised by poor security arrangements on BA’s part. The ICO added that British Airways had co-operated with the investigation and had since made improvements to its security arrangements.

The fine is the biggest penalty handed out by the Information Commissioner’s Office (ICO).

BA has 28 days to appeal. Willie Walsh, chief executive of IAG, said British Airways would be making representations to the ICO.

“We intend to take all appropriate steps to defend the airline’s position vigorously, including making any necessary appeals,” he said.

Alex Cruz, British Airways’ chairman and chief executive, said the airline was “surprised and disappointed” in the ICO’s initial finding.

“British Airways responded quickly to a criminal act to steal customers’ data. We have found no evidence of fraud/fraudulent activity on accounts linked to the theft.

“We apologise to our customers for any inconvenience this event caused.”

Latest articles

Welcoming Sterling Travel Management to the Traveleads family

We’re pleased to announce that as of today (1 June 2020), we’re officially welcoming Sterling Travel Management to the fold, as we merge our operations to form a single, customer-centric travel management company.... Read More

find Out More

Essential traveller? Here are your 7 golden rules

With the current situation continuously evolving and many businesses restarting travel, we are seeing travel and hospitality providers redefining their policies to ensure the best possible duty of care to travellers.... Read More

find Out More

Going above and beyond, in crisis and in health

At Traveleads, we build partnerships. Being a customer means more, as we vow to do whatever it takes to build a relationship that will last long into the future. Sure, this means looking after your best interests,... Read More

find Out More
View all articles

Website proudly developed by The Wrapped Agency