British Airways Fined £183m over Passenger Data Breach

by Traveleads | July 8, 2019 | Latest News

The ICO says personal data of 500,000 customers was stolen as users of British Airways’ website and app were diverted to a fraudulent site where their customers details were harvested by the hackers. This included customer details such as log in, payment card and travel booking details as well as names and addresses.

The ICO said in a statement that it had found that the information was compromised by poor security arrangements on BA’s part. The ICO added that British Airways had co-operated with the investigation and had since made improvements to its security arrangements.

The fine is the biggest penalty handed out by the Information Commissioner’s Office (ICO).

BA has 28 days to appeal. Willie Walsh, chief executive of IAG, said British Airways would be making representations to the ICO.

“We intend to take all appropriate steps to defend the airline’s position vigorously, including making any necessary appeals,” he said.

Alex Cruz, British Airways’ chairman and chief executive, said the airline was “surprised and disappointed” in the ICO’s initial finding.

“British Airways responded quickly to a criminal act to steal customers’ data. We have found no evidence of fraud/fraudulent activity on accounts linked to the theft.

“We apologise to our customers for any inconvenience this event caused.”

Latest articles

We’re Celebrating Living Wage Week!

Living Wage Week 2019 is here! And we’re taking this opportunity to reflect on what it means to be part of the movement and why we believe in it so strongly. We truly value our people and believe in investing in... Read More

find Out More

Win a Virgin Atlantic Gold Card, Valid for the Entire Year!

Have you ever wanted to experience life as a Gold member, well here's your chance to do just that. With gold tier status, you'll unlock the gateway to perks such as access to the Revivals Lounge in Heathrow, Upper... Read More

find Out More

Five Travel Booking Hacks To Avoid Those Unexpected Frights

Don’t get spooked this Halloween - discover our expert insider travel tricks that will banish booking nightmares. Connection times carved Many of us enjoy dabbling in the world that is duty free shopping when... Read More

find Out More
View all articles

Website proudly developed by The Wrapped Agency