Delta and Virgin Atlantic Launch Self-Service Bag-Drop at Heathrow

Delta Air Lines and Virgin Atlantic are launching 18 self-service bag-drop units at London Heathrow’s Terminal 3, saving customer’s valuable time at the airport through the use of intuitive technology.

This service will be available to all flights to the USA and should allow bags to be dropped off in under two minutes.

How it works:

1. Customers must first check-in via a self-service channel
2. Scan the mobile or printed boarding pass, place their bag on the conveyor belt, print and attach their own bag tag and send it for loading.
3. Bags are then accepted into the system and screen as they would be during the traditional bag drop process at the counter.

“The new machines are another way that Delta and Virgin Atlantic are working together to ease the journey through our London hub,” said Corneel Koster, Delta senior vice president, Europe, Middle East, Africa and India.

“With a quick and easy bag-drop experience, customers can choose how they enjoy that extra time before they fly.”

The self-service units support Delta’s bag-tracking technology by issuing RFID chipped bag tags, which allow passengers to track their bags on the Delta app.

Hayley Parker, vice president of airports at Virgin Atlantic, said: “We’re always looking at ways to improve the customer journey, and self-service bag drop is another example of how we’re making things easier for our customers.

“This new technology enables customers to breeze through the airport, while ensuring our team are still on hand to deliver personalised service and answer queries at all times.”

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