Eurostar Launches Virtual Guide for Autistic Passengers

To help travellers with autism, Eurostar have released a virtual guide in which aims to enable a stress-free journey. The project was in collaboration with charity Ambitious about Autism which identified that people with autism are more comfortable travelling if they can see information in advance with sights and sounds in two-dimensions.

The virtual guide provides visual information ahead of journey, including tips and advice for each step, including ticket gates, security checks, boarding, on-board and arrivals.

Jolanta Lasota, chief executive of Ambitious About Autism, said: “Many autistic people can find travelling an overwhelming experience so having information about what to expect before they set off is really important.

“We were very pleased that Eurostar asked us to consult with them on changes that will support their autistic customers’ needs. We hope this new visual guide will help autistic travellers feel more comfortable and confident ahead of embarking on international travel.”

To view the guide, click here.

It is one of a number of initiatives from Eurostar to improve customer experience, including improvements to making wheelchair bookings and a new process for non-accredited assistance dogs.

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