Eurostar Launches Virtual Guide for Autistic Passengers

by Traveleads | May 15, 2019 | Latest News

To help travellers with autism, Eurostar have released a virtual guide in which aims to enable a stress-free journey. The project was in collaboration with charity Ambitious about Autism which identified that people with autism are more comfortable travelling if they can see information in advance with sights and sounds in two-dimensions.

The virtual guide provides visual information ahead of journey, including tips and advice for each step, including ticket gates, security checks, boarding, on-board and arrivals.

Jolanta Lasota, chief executive of Ambitious About Autism, said: “Many autistic people can find travelling an overwhelming experience so having information about what to expect before they set off is really important.

“We were very pleased that Eurostar asked us to consult with them on changes that will support their autistic customers’ needs. We hope this new visual guide will help autistic travellers feel more comfortable and confident ahead of embarking on international travel.”

To view the guide, click here.

It is one of a number of initiatives from Eurostar to improve customer experience, including improvements to making wheelchair bookings and a new process for non-accredited assistance dogs.

To book, check availability and rates for Eurostar or any other rail operator, please contact your Traveleads consultant.

Latest articles

Maintaining healthy habits while travelling - Traveleads - Bupa

Maintaining healthy habits while travelling

We know our customers are always on the go – whether you’re on the third flight of the day, in hour two of a five hour stopover or flying from London to Hong Kong for a board meeting, sleep and sustenance can often be... Read More

find Out More

Traveleads named official Travel Partner for major energy industry event

The Energy Exports Conference (EEC), organised by the Energy Industries Council, (EIC) returns to Aberdeen for the second year in June 2020 and independent travel management company, Traveleads is delighted to... Read More

find Out More

Marine fares to control costs and avoid soaring travel budgets

It’s widely known that working in the energy sector is fast paced.   Particularly for the extensive mobile workforces travelling around the world to reach remote locations on and offshore.  In the UK alone,... Read More

find Out More
View all articles

Website proudly developed by The Wrapped Agency