Eurostar Launches Virtual Guide for Autistic Passengers

by Traveleads | May 15, 2019 | Latest News

To help travellers with autism, Eurostar have released a virtual guide in which aims to enable a stress-free journey. The project was in collaboration with charity Ambitious about Autism which identified that people with autism are more comfortable travelling if they can see information in advance with sights and sounds in two-dimensions.

The virtual guide provides visual information ahead of journey, including tips and advice for each step, including ticket gates, security checks, boarding, on-board and arrivals.

Jolanta Lasota, chief executive of Ambitious About Autism, said: “Many autistic people can find travelling an overwhelming experience so having information about what to expect before they set off is really important.

“We were very pleased that Eurostar asked us to consult with them on changes that will support their autistic customers’ needs. We hope this new visual guide will help autistic travellers feel more comfortable and confident ahead of embarking on international travel.”

To view the guide, click here.

It is one of a number of initiatives from Eurostar to improve customer experience, including improvements to making wheelchair bookings and a new process for non-accredited assistance dogs.

To book, check availability and rates for Eurostar or any other rail operator, please contact your Traveleads consultant.

Latest articles

The Kilimanjaro Cable Car is Trending

Tanzania is planning to boost tourism numbers by introducing cables cars on Mount Kilimanjaro, Africa’s tallest mountain. Around 50,000 tourists climb Kilimanjaro annually – although the idea of cable cars hopes to... Read More

find Out More

Eurostar Launches Virtual Guide for Autistic Passengers

To help travellers with autism, Eurostar have released a virtual guide in which aims to enable a stress-free journey. The project was in collaboration with charity Ambitious about Autism which identified that people with... Read More

find Out More

Dakota Manchester To Open With Finest Suite in the City

Dakota Manchester will bring a touch of Mayfair to Manchester when it officially opens 18th May 2019, bringing with it the largest suite in Manchester, a Champagne Room and Cigar Garden. [caption id="attachment_3593"... Read More

find Out More
View all articles

Website proudly developed by The Wrapped Agency