Eurostar Launches Virtual Guide for Autistic Passengers

by Traveleads | May 15, 2019 | Latest News

To help travellers with autism, Eurostar have released a virtual guide in which aims to enable a stress-free journey. The project was in collaboration with charity Ambitious about Autism which identified that people with autism are more comfortable travelling if they can see information in advance with sights and sounds in two-dimensions.

The virtual guide provides visual information ahead of journey, including tips and advice for each step, including ticket gates, security checks, boarding, on-board and arrivals.

Jolanta Lasota, chief executive of Ambitious About Autism, said: “Many autistic people can find travelling an overwhelming experience so having information about what to expect before they set off is really important.

“We were very pleased that Eurostar asked us to consult with them on changes that will support their autistic customers’ needs. We hope this new visual guide will help autistic travellers feel more comfortable and confident ahead of embarking on international travel.”

To view the guide, click here.

It is one of a number of initiatives from Eurostar to improve customer experience, including improvements to making wheelchair bookings and a new process for non-accredited assistance dogs.

To book, check availability and rates for Eurostar or any other rail operator, please contact your Traveleads consultant.

Latest articles

Welcoming Sterling Travel Management to the Traveleads family

We’re pleased to announce that as of today (1 June 2020), we’re officially welcoming Sterling Travel Management to the fold, as we merge our operations to form a single, customer-centric travel management company.... Read More

find Out More

Essential traveller? Here are your 7 golden rules

With the current situation continuously evolving and many businesses restarting travel, we are seeing travel and hospitality providers redefining their policies to ensure the best possible duty of care to travellers.... Read More

find Out More

Going above and beyond, in crisis and in health

At Traveleads, we build partnerships. Being a customer means more, as we vow to do whatever it takes to build a relationship that will last long into the future. Sure, this means looking after your best interests,... Read More

find Out More
View all articles

Website proudly developed by The Wrapped Agency