Why emergency assistance is top of the agenda for our partners

by Traveleads | July 29, 2020 | Latest News

Duty of care has never been more paramount in business – both for you, as a company looking after your employees, and for us, ensuring the safety of our travellers.

This can come in many of forms, whether it’s checking that your travelling colleagues are confident to travel again, or working with a travel management company which offers traveller tracking as standard.

While you might know that your team’s day to day travel requirements are taken care of, be it their agenda, rented vehicles in far flung destinations or even that your CEO’s hotel serves their favourite coffee, do you know that they’ll be looked after in an emergency situation?

Here at Traveleads, we pride ourselves in our emergency assistance. We know that our partners take their duty of care and responsibilities seriously, and we’re here to help. If you’re not familiar with our emergency assistance and what it entails, we’ve broken it down for you here.

What is emergency assistance?

Exactly what it says on the tin. Assistance, for you and your travellers, in an emergency.

As our partners travel all over the world and are part of many different industries, it’s important for us that they can reach us no matter the time or day. Our emergency assistance kicks in outside of UK office hours so should you or your team need to get in touch urgently, there’s always someone you can speak to.

Plus, to make life easier, there are no complicated processes or different phone numbers to use – call your usual booking number and you’ll automatically be diverted to our emergency assistance team who are trained to support you with urgent matters.

When should I use it?

Use our specialist assistance if you require urgent help or in the event of a travel related emergency. This could be making last minute changes to your travel or support in the event of cancellations, re-routing and more.

If you have a non-urgent query, it’s best to contact the team when our offices are open (weekdays 9am – 5.30pm) or drop them an email so you don’t incur unnecessary fees. Our out of hours team are specially trained to support you with urgent matters so may not be able to help with other, day-to-day queries you have. We aim to respond within two hours of our office opening the following day, so you can rest assured you’ll still hear from us as soon as possible.

What if there’s a national or international emergency?

In the event of a major world event, such as a natural disaster, terrorist attack or pandemic, our team of experts are on hand to support you in understanding where in the world your travellers are, whose journeys might need amending and how to bring your team home as quickly and safely as possible. You can find out more about our traveller tracking, which enables us to act quickly, here.

Are you looking for a travel partner who takes care of the finer details and takes your needs, however urgent, seriously? Chat to our team today to find out how we could be making your lives easier and follow us on LinkedIn to keep up with our industry updates.

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