Account Management

A personal approach to travel management

Our account managers are the face of our business, and nothing beats a face to face meeting! Personality is key - because its not just about what we do, its about how we do it. When you choose a managed, consultant-led travel service we appoint a designated account manager to oversee your account. We don’t just want to know about your business and its travel patterns, we want to know about you, and your travellers - only then can we provide the truly individual experience that has kept us at the forefront of travel management for almost 50 years. We believe that when we look after our people they will look after yours. Our average length of service is currently 12 years (although we have staff who have been with us much longer) Our high staff retention rate enables us to build valued and trusted relationships with our customers, and its one of the reasons so much of our new business comes from personal recommendations and referrals.

Professional Account Management

All of our customers are valuable to us, regardless of size or spend, and benefit from the same professional service our account managers provide. Your account manager is contactable for 1-2-1 meetings, conference calls with your team, and will schedule regular appointments to review your travel. They provide accurate reports and help you analyse your travel spend, providing a wealth of cost saving tips to ensure your travel budgets go further - starting with a full review of your travel policy, including hotel and airline negotiation to obtain discounted rates exclusive to your organisation (volume permitting). Please contact us for more information on the services we provide.

You’re in safe hands

When you choose a Traveleads managed travel service you can rest assured that you’re in safe hands. With a team of over 70 professionals working behind the scenes to provide you with an unsurpassed travel experience, we are confident that we can can achieve our company objective:

To provide our customers with the best possible service, technology, value and advice. To demonstrate the benefits of true partnership to both customers and suppliers. To provide the best opportunities for our people.